Shipping & Delivery Policy

1. Delivery Areas

We currently deliver within Mumbai and surrounding areas. Please check your location's serviceability during checkout.

2. Delivery Timeframes

Standard delivery time is 45-60 minutes from order confirmation. During peak hours, delivery may take up to 90 minutes.

3. Delivery Charges

Delivery charges vary based on distance and order value. Free delivery is available on orders above ₹500.

4. Order Tracking

You can track your order status through your account dashboard or via the link sent to your registered mobile number.

5. Contactless Delivery

We offer contactless delivery options. Please mention your preference in the delivery instructions during checkout.

6. Failed Delivery Attempts

If delivery cannot be completed due to incorrect address or unavailability, we will contact you. Additional charges may apply for redelivery attempts.

7. Special Instructions

You can provide specific delivery instructions (e.g., gate code, building name) during checkout to ensure smooth delivery.

8. Contact Us

For delivery-related queries, please contact us at support@urbanplatter.online or call our customer service.